NISC
42 Case Studies
Case Study: Murray Electric Systems expands telecom services with NISC iVUE Connect
A NISC Case Study
Murray Electric Systems expands to 3 services with NISC
The customer, Murray Electric Systems (MES), faced the challenge of needing a single software platform to seamlessly manage its traditional electric service alongside its growing broadband, cable, and phone service offerings. To provide a one-stop-shop for its customers and simplify billing and management, MES partnered with vendor NISC to implement its iVUE Connect™ Service solution.
NISC's solution provided a unified platform for customer care and billing across all of MES's services, increasing efficiency and improving customer service. The results included a streamlined, web-based environment for utility staff to assist customers and manage workflows. As stated by MES, NISC was selected as a strategic partner to help maintain good customer relations and support the utility's multi-service business for the future.
View this case study…