Case Study: Murray Electric System bundles broadband and electricity with NISC billing and customer service software

Murray Electric System streamlines one-stop billing for 8,100 customers with NISC

Murray Electric System (MES), a public power utility, pioneered the bundling of electricity with cable TV and high-speed internet services. Their challenge was managing the increased complexity of customer billing and service administration for these multiple offerings. To address this, they partnered with vendor NISC to implement a unified billing and customer information system.

NISC's solution, specifically its iVUE Connect software, provided a single platform to seamlessly manage billing, payments, and service information for all of MES's offerings. This integration eased administrative tasks for employees and enhanced the customer experience with a one-stop-shop. The partnership with NISC also enables more proactive customer communication, such as outage notifications, helping MES maintain its strong customer relations.

Murray Electric System (mes)