Case Study: Jackson Electric Membership Corporation achieves integrated, paperless operations with NISC enterprise software

Jackson Electric Membership Corporation boosts member engagement with NISC as electronic payments jump to nearly 100,000

Jackson Electric Membership Corporation, a large electric cooperative in Georgia, faced the challenge of managing disparate and outdated best-of-breed software systems. This approach was difficult to maintain across their geographically diverse operations and hindered integration and member service. To move the cooperative forward, they sought a technology partner and chose to implement the enterprise software solution from vendor NISC.

NISC implemented its full enterprise software suite, which unified all of Jackson EMC's business technology under a single system. The results were highly successful, leading to paperless workflows, a more mobile workforce, and a dramatic increase in member engagement. Measurable impacts included a jump from 20,000 to nearly 100,000 members using electronic billing and 92,000 members adopting the payment app. This contributed to the co-op achieving its highest-ever customer satisfaction score of 93%.

Jackson Electric Membership Corporation