Case Study: Hannibal Board of Public Works improves field operations and customer service with NISC

Hannibal Board of Public Works cuts billing time from 3 days to 8 hours with NISC

Hannibal Board of Public Works, a 115-year-old public utility serving 17,800 residents, faced operational inefficiencies due to its reliance on outdated paper-based systems. Field crews struggled to locate meters and buried assets using 11,000 pages of antiquated binders, a process that was slow and difficult, especially during emergencies. The utility partnered with vendor NISC to leverage new technology and modernize its field operations.

NISC implemented mobile technology solutions that provided field workers with immediate access to critical data and mapping systems on the go, eliminating the need for physical binders and office-bound computers. This solution from NISC dramatically improved operational efficiency, allowing crews to locate assets quickly and reliably. The partnership justified the investment in mobile technology and enabled the utility to revamp nearly all of its field tasks for greater effectiveness.

Hannibal Board of Public Works