Case Study: Flint Hills Rural Electric Cooperative Association achieves lower costs and greater efficiency with NISC

Flint Hills Rural Electric Cooperative Association saves $15,000 a year with NISC

Flint Hills Rural Electric Cooperative Association, a small utility in Kansas, faced challenges related to economies of scale and limited staff. With only 23 employees serving a low-density area, the cooperative needed cost-effective technology solutions to maintain operations and customer service. They turned to their vendor, NISC, for support.

NISC provided a solution through its Small Utility Productivity Package (SUPP), which bundled several software applications at a discounted rate. This included tools for billing, outage management, and member self-service. By implementing the SUPP, Flint Hills saved $15,000 annually in direct costs and gained significant operational efficiencies. The cooperative praised NISC for its responsive support and the role the solutions played in improving service to their members.

Flint Hills Rural Electric Cooperative Association