Case Study: Etex Telephone Cooperative achieves broadband automation and efficiency gains with NISC iVUE Service

Etex Telephone Cooperative boosts fiber orders 400% with NISC

Etex Telephone Cooperative, a rural Texas telecommunications provider, faced a major challenge when its legacy management system was retired. Needing to increase efficiency and automate manual processes, especially with an aging workforce, they sought an integrated solution. They selected vendor NISC and its iVUE Service platform and iVUE AppSuite to modernize their operations and introduce automation.

NISC implemented its iVUE solution, which included data cleansing, comprehensive on-site training, and workflow automation. The vendor helped Etex automate key processes like fiber installations and disconnects, largely through the mobile AppSuite for field technicians. Results included a 400% increase in fiber cutover completion rates and significant efficiency gains, reducing manual work and automatically updating inventory and plant records.