Case Study: Easley Combined Utilities improves outage response and customer service with NISC

Easley Combined Utilities improves outage response for 1,200 customers with NISC

Easley Combined Utilities, a public power utility in South Carolina, faced the challenge of modernizing its outdated mainframe system to improve outage communication, power restoration efficiency, and overall customer service. They partnered with vendor NISC to implement its integrated platform, which included solutions for customer care, billing, and operations support like the Outage Management System, CallCapture, and the SmartHub customer portal.

The NISC solution provided an integrated outage management system that notifies crews via text, plots outages on a map, and allows customers to report issues through SmartHub. This led to more efficient crew dispatch and faster restoration times. The results included successfully managing a major outage affecting 1,200 customers without overwhelming staff and providing customers with real-time updates. NISC's platform also delivered cost savings by reducing the need for in-house programming and administrative overtime, allowing the small utility to offer services on par with larger providers.

Easley Combined Utilities