Case Study: DirectLink improves billing, reporting, and OSS integration with NISC iVUE

DirectLink cuts billing time from 3 days to 8 hours with NISC

DirectLink, a cooperative telecommunications provider, was facing challenges with its legacy OSS/Billing system, including inconsistent support, complex reporting needs, and billing inaccuracies. Seeking a platform with better integration, scalability, and localized support, they evaluated several vendors and chose the iVUE Enterprise System from National Information Solutions Cooperative (NISC).

NISC implemented its integrated iVUE platform, which streamlined DirectLink's operations. The results included a dramatic reduction in billing processing time from three days to eight hours or less, improved reporting capabilities handled in-house, and enhanced data integrity. The vendor's consistent support and the system's integration also enabled remote troubleshooting and efficient mass service orders, helping DirectLink maintain its high standard of customer service.

DirectLink