Case Study: Decatur Utilities improves efficiency and customer service with NISC

Decatur Utilities saves 15 hours a week with NISC

Decatur Utilities, a municipal utility provider in Alabama, faced significant challenges managing its electric, natural gas, water, and wastewater services through a complex patchwork of 22 different software vendors. This disjointed system led to data synchronization issues, manual and paper-based processes, and a fragmented experience for customers who had to interact with multiple systems. Seeking to improve efficiency and customer service, they partnered with NISC to implement its integrated enterprise solution.

By transitioning to NISC's enterprise system, which includes Financials, iVUE AppSuite, SmartHub, and support for an Advanced Metering Infrastructure (AMI), Decatur Utilities consolidated all operations into a single, real-time platform. The results were substantial efficiency gains, including an estimated IT savings of 15 hours per week on data management, a move toward paperless processes, and a dramatic reduction in truck rolls for field crews. For customers, the implementation of NISC's SmartHub provided a unified portal for billing, payments, outage reporting, and usage tracking, greatly enhancing the customer experience and increasing self-service adoption.

Decatur Utilities