Case Study: Concord Municipal Light Plant achieves enterprise integration and streamlined operations with NISC

Concord Municipal Light Plant unifies 3 utility systems with NISC in 2 years

Concord Municipal Light Plant (CMLP) faced the challenge of replacing its soon-to-be unsupported financial software. This need revealed deeper issues: the utility operated on multiple disconnected systems, requiring separate databases for different services and leading to manual data entry, inefficiency, and customer confusion. CMLP engaged with NISC to implement an enterprise-wide software solution.

NISC provided its integrated iVUE enterprise software, which consolidated CMLP's operations onto a single platform. This unified billing, customer service, accounting, and engineering, creating one customer database and streamlining workflows. The results were transformative, with staff reporting simpler, quicker processes and greatly improved inter-departmental communication. The solution also supported CMLP's broadband services and prepared the utility for future technological changes.