Case Study: SonderMind Reduces Benefit Verification Failures with Nirvana

SonderMind reduces benefit verification failures by 50% with Nirvana

SonderMind, a leading provider of comprehensive mental health care, faced significant challenges in verifying patient benefits across a diverse range of payers. Their homegrown system was unable to handle the complexity, leading to inaccurate eligibility checks, thousands of denied claims, and hours of manual work that risked delaying patient care. To address this, they partnered with vendor Nirvana for a tailored benefit verification solution.

Nirvana implemented its OneVerify software to automate benefit verification and post-claim checks with 94% accuracy. The solution provided deep insights, handled complex scenarios like inactive coverage, and offered a real-time dashboard for full visibility. As a result, SonderMind achieved a 50% reduction in benefit verification failure rates, a 17% increase in new client pass rates, and saved 64 hours per week, allowing them to scale their operations efficiently.

SonderMind