Case Study: Rivia Mind achieves 320x faster patient eligibility verification with Nirvana

Rivia Mind verifies patient eligibility 320x faster with Nirvana

Rivia Mind, a hybrid mental health practice, faced a significant challenge in manually verifying patient insurance benefits for its growing patient base across five states. The traditional process was unsustainable, requiring staff to navigate multiple payer portals and call centers, leading to long delays and vulnerability to data discrepancies. Patient Operations lead Tiffany Fagan sought a solution to seamlessly and accurately verify benefits in bulk to support the practice's expansion.

By implementing Nirvana's AI-powered OneVerify platform, Rivia Mind transformed its workflow. The solution allows for bulk uploads of patient data, providing real-time, accurate benefit information in a standardized format. This has enabled Rivia Mind to verify patient coverage 320 times faster, reducing the time per verification to under 2.5 seconds. The results include streamlined operations, prevented claim denials, and freed-up staff time, allowing the team to focus on patient care and continued growth.

Rivia Mind