Case Study: Modern Health verifies eligibility 50% faster with Nirvana

Modern Health verifies eligibility 50% faster with Nirvana

Modern Health, a global leader in adaptive mental health care, faced a challenge in efficiently verifying patient insurance benefits for its Health Plan Integration solution. Their manual process was time-intensive and complex, often requiring engineering support to interpret coverage details and troubleshoot unexpected copay estimates. This created a bottleneck that risked disrupting continuous therapy access for users. To support their growth, they needed a faster, more accurate system and partnered with vendor Nirvana to implement its AI-powered verification technology.

By using Nirvana's OneVerify solution, Modern Health gained access to real-time eligibility and copay data with 94% accuracy. The platform's intuitive interface streamlined the verification process, eliminating the need for manual interpretation and engineering support. As a result, Modern Health achieved a 50% faster verification process, a 250% increase in total verifications, and a 3X improvement in operational efficiency for their verification team, allowing them to scale their offering and onboard users well before deadlines.

Modern Health