Case Study: Hopscotch saves 25 hours a week on eligibility verification with Nirvana

Hopscotch saves 5 hours a day and verifies eligibility 99% faster with Nirvana

Hopscotch, a practice management platform for behavioral health clinicians, faced a significant challenge in scaling its manual insurance eligibility verification process. As its network grew, the manual method of collecting patient data and parsing complex clearinghouse documents became a major operational strain, taking up valuable hours each week and risking inaccuracies. They partnered with vendor Nirvana to find a more efficient and reliable solution.

By implementing Nirvana's real-time benefit verification, Hopscotch automated the process. The Nirvana platform seamlessly integrated with their system to instantly query insurance plans and deliver structured, easy-to-read coverage details. This solution saved the team 25 hours per week, made verification 99% faster, and allowed them to efficiently process 1,200 patient visits each month with greater accuracy.

Hopscotch