Case Study: Wawanesa Insurance achieves $1.05M in savings and 15,000+ FTE hours saved to deliver better member experiences with Nintex

Wawanesa Insurance delivers better member experiences with Nintex Business situation Wawanesa is facing increasing demand to deliver better member experiences. By enabling brokers and employees to spend less time on manual and repetitive tasks with proces

Wawanesa Insurance, a Canadian mutual property and casualty insurer operating across Canada and parts of the U.S., faced rising expectations for better member, broker, and employee experiences while staff were spending significant time on manual, repetitive tasks. To free brokers and employees to deliver more value to members, Wawanesa sought a scalable automation approach to identify and reduce inefficient processes.

Wawanesa implemented Nintex full‑cycle automation—combining process discovery, RPA (Kryon), analytics and a low‑code platform—to reveal bottlenecks, automate repetitive work, and enable quicker adoption and more complex scripting where needed. The initiative delivered $1.05 million in total savings, 15,000+ FTE hours saved, 12 repetitive processes discovered and automated, improved data accuracy, and better customer service outcomes.

Wawanesa Insurance

Rick Medina

Director, Operational Excellence Team