Case Study: Wataniya Mobile achieves 300% efficiency improvement and streamlined customer service with Nintex

Wataniya Mobile creates clear connections with Nintex

Wataniya Mobile, a telecommunications provider in the Palestinian Territories, was bogged down by manual, fragmented processes — everything from HR approvals to marketing requests and finance tasks ran over email, phone and in-person handoffs, causing delays, missed communications and billing errors that frustrated staff and risked customer experience.

By adopting the Nintex Platform, Wataniya implemented about 84 automated workflows and ~80 companion forms integrated with SAP, Oracle and SharePoint, streamlining campaign approvals, roaming notifications and many internal processes. The automation boosted efficiency by roughly 300%, cut HR print costs (about $100,000) and saved the company more than $62,000 a year, sharply reduced billing mistakes and greatly improved employee satisfaction and speed of delivery.

Wataniya Mobile

Asem Nairat

BI and SharePoint Team Lead