Case Study: Virgin Australia achieves enterprise-wide automation and two-thirds of a week of HR time saved with Nintex

Virgin Australia takes an automation journey with Nintex

Virgin Australia, the country’s second-largest airline, faced the challenge of managing large volumes of paper and electronic forms across a highly mobile workforce and complex compliance requirements. Manual data collection and processing spanned multiple teams, was error-prone and time-consuming, and often pulled employees away from higher-value work.

The airline implemented the Nintex Process Platform to replace emails and Word documents with automated forms, workflows and a centralized process repository. The solution gave teams self-service automation, cost-effective connectors to systems like SharePoint and cloud storage, rapid deployment and two-hour training sessions—streamlining onboarding, eliminating manual processing, and freeing HR from repetitive tasks (cutting position-description work by two-thirds of a week), so staff can focus on more impactful work.

Virgin Australia

Mark Bardsley

Workflow Automation Team Lead