Case Study: Villa Maria achieves stress-free audits and ISO 9001 compliance with Nintex Promapp (Nintex)

Villa Maria Upgrades Processes and Empowers Staff

Villa Maria, New Zealand’s most awarded family‑owned winery, operates across five wineries, 14+ vineyards and a growing export network with 300–500 staff. Rapid growth had outpaced their systems: over 3,000 procedural Word documents and hard‑copy manuals sat on a network drive, creating maintenance headaches, a single quality‑manager sign‑off bottleneck, and risk to ISO 9001, health & safety compliance and regular audits.

They implemented Nintex Promapp in a two‑stage rollout (including a soft launch with 40 key staff and standardized training) and linked it to their ACE continuous‑improvement program. The platform created a central, easy‑to‑maintain knowledge base, consolidated ISO and lab manuals, shifted ownership to teams, and spread best practice across locations—resulting in smoother process and change management, empowered staff, and increasingly stress‑free audits (over 16 annually) with improved compliance.

Villa Maria

Trish Wilson

Continuous Improvement Specialist