Case Study: U.S. Department of Veterans Affairs achieves accessibility and Section 508 compliance with Nintex Apps

U.S. Department of Veterans Affairs achieves accessibility with Skuid

The U.S. Department of Veterans Affairs (VA) needed to upgrade its employee time tracking system, WATRS, which had usability problems and about 15 issues preventing compliance with Section 508 disability standards. After a complaint lingered for two years and prior vendor efforts failed to provide a workable timeline, the VA turned to Nintex Apps to modernize the app.

With Nintex, the VA and Accenture Federal Services rebuilt and deployed a more user-friendly WATRS app in just six months. The new solution improved the look and feel, added enhancements, and fully resolved the Section 508 compliance issues, helping the agency support 14,000 users more effectively and accessibly.

U.S. Department of Veterans Affairs

Hanna Buchan

Senior Analyst