Case Study: Mitchells & Butlers saves 23,400 hours annually and improves compliance with Nintex

UK’s biggest pub and restaurant operator raises the bar with Nintex

Mitchells & Butlers, the UK’s largest operator of managed restaurants and pubs with more than 1,700 sites, faced a huge administrative burden: 130 retail business managers were spending 30–60 hours every quarter reviewing paper safety and operational forms, inspecting about 3 million pieces of paper a year. That manual process pulled managers away from customer-facing duties, added no value to safety management, and slowed corrective action and compliance.

The company moved to cloud-based Nintex Mobile and Nintex Forms for Office 365 as part of Project Blue Sky, replacing paper with visual, intuitive digital forms on tablets that deliver on-the-spot guidance and training, flag errors, and can be updated and pushed to all sites in about an hour. The solution saves roughly 23,400 hours annually, speeds compliance and corrective actions, and lets managers focus on improving guest experience and kitchen operations — with likely benefits to food-hygiene ratings and reporting.

Mitchells & Butlers

Ian Cutler

Safety Assurance Manager