Case Study: National Gallery Singapore achieves secure, streamlined RFP and tender publishing with Nintex RPA and Workflow

Transforming eSourcing Activities With Robotic Process Automation

The National Gallery Singapore, a government-run museum that issues more than 200 RFPs and tenders a year, struggled with a manual, error-prone publishing process constrained by strict security and governance requirements. Requiring department approvals, finance-issued reference numbers and limited website publishing rights created bottlenecks, extra training for users and slow turnaround times.

Working with SRKK Consulting, the Gallery implemented Nintex Forms, Nintex Workflow and Nintex RPA to automate approvals, generate finance reference numbers and trigger a privileged RPA bot to package documents as OneDrive zip files and publish them to the website—without granting publishing rights to all users. The streamlined one-stop process reduced nine forms to one, eliminated security bottlenecks, cut errors and time, and enabled the Gallery to publish over 100 RFPs and tenders within months while earning a Nintex Solution Innovation Award.

National Gallery Singapore

Victor Kong

IT Manager