Case Study: Thrifty achieves a smooth, rapid system upgrade with Nintex Promapp

Thrifty drives operational excellence with Nintex Promapp

Thrifty New Zealand, owned by the NRMA, operates car rentals across 30 locations with about 150 staff. Facing time‑consuming, paper‑based processes and a required upgrade to their car‑rental system, Thrifty appointed Jackie Reid as a process champion to ensure teams had up‑to‑date, accessible processes and that the system transition would be smooth with minimal disruption.

Using Nintex Promapp, Thrifty captured, tagged and published processes, ran process‑discovery workshops with users and vendors, and linked training materials to live processes. System tagging made it easy to identify affected processes, supporting testing, training and a nine‑month system replacement; staff now access processes more than 2,000 times a month, processes are instantly accessible and manageable, NPS improved, and the go‑live was smooth.

Thrifty

Jackie Reid

Nintex Promapp Champion