Case Study: New Zealand Fire Service achieves streamlined workflows and improved community service with Nintex Workflow

Streamlining complex processes to improve level of service to the community

The New Zealand Fire Service — a nationwide organization with 450 stations and up to 8,000 staff and volunteers — was hampered by siloed, paper-based processes that caused delays, errors, and uncertainty over document versions and approvals, undermining projects, reporting and day-to-day operations.

Working with Provoke Solutions, NZFS implemented Nintex Workflow for SharePoint to automate complex workflows and provide a single, accessible repository and email-driven task delivery. The automation increased accuracy, accountability and regulatory compliance, elevated the quality of fire investigations, improved operational efficiency and measurability of service levels, and strengthened the Service’s reputation with other agencies.

New Zealand Fire Service

Lesley Jones

Senior Business Analyst & Project Manager