Case Study: STIHL Australia achieves 30% faster delivery and greater transparency with Nintex (K2 Software)

STIHL sees 30% improvement in speed of deliveries

STIHL Australia, the retail arm of the global STIHL group, was hindered by manual, paper-based and spreadsheet-driven processes—printing and walking forms or emailing Excel files—leading to lost visibility, slow approvals and reduced focus on customer service.

By implementing K2 Software with SharePoint to digitize CapEx requests, centralize product-launch workflows and create a closed-loop call-center intake, STIHL automated approvals, notifications and document management. The changes delivered a 25–30% improvement in speed of delivery, supported about 30 product launches a year, and significantly increased transparency, accountability and customer-service responsiveness.

STIHL

Therese Chakour-West

Head of IT