Case Study: St John achieves consistent, accessible processes and simplified accreditation with Nintex Promapp

St John Defines Processes and Decentralizes Knowledge

St John, New Zealand’s largest primary care provider and emergency ambulance service, needed to unify four regional Telecare and Home Health units that install and monitor medical alarms nationwide. Inconsistent local processes and an upcoming government accreditation requiring independently audited procedures created urgency for a single, accessible way to standardize workflows and ensure a consistent customer experience for roving field officers and 24/7 call consultants.

St John implemented Nintex Promapp—chosen for its prior use in ambulance operations and its tablet-friendly online app—assigned three promasters to migrate and retest processes, and retrained staff during rollout. Within six months they achieved strong adoption, enabling live, continuously updated processes that auditors can review online, simplifying accreditation and improving induction, training, compliance and anywhere/anytime access for staff.

St John

William Hughes

National Telecare and Home Health Manager