Case Study: Shine Lawyers speeds client onboarding and books $290K in new cases with Nintex K2 Five

Shine Lawyers Transforms Client Onboarding With Nintex K2 Five

Shine Lawyers, an Australian legal firm, faced a slow, manual client onboarding process that relied on 30+ minute call‑center Q&As, manual transcription and appointment setting, and limited after‑hours access that risked losing prospective clients. The firm needed an intelligent automation approach that integrated with existing systems without heavy custom coding.

Partnering with rapidMATION to deploy Nintex K2 Five—using SmartForms, SmartObjects and RPA—Shine automated intake flows, calendar integration and rule‑based routing so prospects can self‑register and book appointments any time. The result: dramatically reduced manual work, lawyers only engaged when appointments are ready, a stronger pipeline and $290K in new cases booked in the first eight weeks, while staff focus more on value‑added, customer‑centric tasks.

Shine Lawyers

Luiz de Almeida

Chief Information Officer