Case Study: Matchis Foundation achieves 20% more stem cell donations with Nintex K2 Five

Saving Lives With an Efficient Stem Cell Donation Process

Matchis Foundation is the Dutch center for volunteer stem cell donors, holding over 326,000 potential donors and growing by 30–40k a year. With matched donor requests rising about 20% annually, the charity faced time‑consuming, manual administrative and medical checks that risked delays and compliance issues; it needed an automated way to manage and increasingly frequent, tightly regulated donor workflows without expanding staff.

Implemented by Indocs, a Nintex K2 Five workflow automates form generation, task checklists and email handling, giving the team clear visibility, standardized processes and regulatory assurance. The solution saves roughly 2¼ hours per donor (about 75 minutes on forms plus email time), around 12 days of administration per month (≈90 hours), and enables a 20% increase in facilitated donations with the same staff—supporting an expected rise to 250 successful donations in 2020 while reducing errors and improving collaboration.

Matchis Foundation

Karin Butter

Donor Services Team Leader