Case Study: Regional Australia Bank achieves streamlined process management and restored staff trust with Nintex Promapp

Regional Australia Bank Streamlines Lending Processes

Regional Australia Bank, a member-owned bank and alternative to the Big Four, faced growing complexity in its lending operations after organizational changes introduced slightly different processes across products, users and channels. That led to duplicated, hard-to-maintain process documents, administrative overhead and eroding staff confidence as teams struggled to find and trust a single source of truth.

The bank adopted Nintex Promapp’s Process Variant Management to create a single standard process with controlled variations, so updates are made once and flow to applicable variants. This simplified administration, restored staff trust, made it fast to find the correct process, supported continuous improvement and ultimately improved consistency and customer service.

Regional Australia Bank

Jaid Dawson

Business Performance Improvement Team Manager