Case Study: New Bedford Corporation achieves 62% faster, 100% accurate billing data entry and $70,000/year savings with Nintex Foxtrot RPA

Quick and accurate data entry frees up valuable time for New Bedford employees

New Bedford Corporation, a healthcare back-office services firm serving about 50 provider customers, was manually entering up to 1,000 patient billing records daily into the Vitera Intergy system — each record containing as many as 40 fields. That labor-intensive process was slow, costly, error-prone, and required staff intervention to resolve missing demographics, duplicate charges, and non-billable tracking items, creating compliance and revenue risks.

New Bedford deployed Nintex Foxtrot RPA to automate data transfer from its billing system into Intergy, processing up to six records per minute (a 62% time savings) and running overnight so employees can focus on follow-up and collections. The bot logs errors, applies business rules (e.g., marking certain charges as patient responsibility), delivers fully accurate entries, and eliminated the need for two full-time hires (about $70,000 annual savings) while boosting productivity and revenue recovery.

New Bedford Corporation

Jonathan Ferrell

President