Case Study: New Zealand Couriers achieves nationwide operational consistency with Nintex Promapp

New Zealand Couriers Address the Challenge of Consistency

New Zealand Couriers, Freightways’ flagship network carrier with 46 trucks, five cargo planes, 22 branches and over 600 couriers covering 99.9% of New Zealand, faced the challenge of maintaining operational consistency as it grew. The company needed a central, controlled way to document and manage processes across head office, branches and contractors to protect decades of best practice and support future improvements.

They implemented Nintex Promapp as a single repository and process-mapping platform with built-in risk, compliance and improvement-management features. The solution delivered clearer visibility of operations, better collaboration and a stronger continuous-improvement culture, giving the business a compliance platform and feedback loop to enforce consistent best practices across the network.

New Zealand Couriers

Vicki Bedwell

National Customer Services & Human Resources Manager