Case Study: Michigan State University achieves faster hiring, improved collaboration and morale with Nintex Promapp

Michigan State University Unit Boosts Employee Collaboration and Morale

Michigan State University’s Infrastructure Planning and Facilities (IPF) unit—responsible for construction and maintenance across 5,200 acres, 550 buildings and 1,300 employees—faced a fragmented hiring and onboarding process. Decades of competing procedures, union requirements, lost paperwork and slow scheduling meant unclear requirements, missed candidates and low morale.

IPF used Nintex Promapp to map and manage an end-to-end hiring and onboarding process, capturing RAPID-method input, hosting an all-day stakeholder “Process Palooza,” and training staff across the organization. The result: a single, transparent source of truth that cut process-mapping time by 50% versus Word/Visio, improved cross‑team collaboration and consistency, streamlined hiring timelines and boosted employee morale while revealing further handoff improvements to pursue.

Michigan State University

Kelly Feister

Asset Management & Preventative Maintenance Coordinator, Infrastructure Planning and Facilities