Case Study: ME Bank achieves a frictionless, customer-centric experience and automation readiness with Nintex Promapp

ME Bank - Customer Case Study

Nintex attended SSOW Asia 2019 to highlight how organizations can become truly customer‑centric amid common challenges: fragmented processes, functional silos, and a lack of process documentation and governance. Speakers from Diageo, ME Bank and Zalora described the need for an internal mindset shift toward continuous improvement and aligning operations around the customer experience to remove friction and support growth.

Customers used Nintex’s process platform, notably Nintex Promapp, to map and govern processes, capture metrics and involve subject‑matter experts. ME Bank mapped 282 processes and identified 169 for automation, Zalora sped up refunds by a day, and Diageo reported smoother service delivery with knock‑on gains in sales and efficiency—demonstrating measurable improvements from structured process mapping, governance and automation.

ME Bank

Prithesh Prabhu

Head of Operational Efficiency