Case Study: McDonald’s New Zealand achieves streamlined HR processes and improved compliance with Nintex

McDonald’s Improves Employee Management, Decreasing Reliance on HR Team

McDonald’s Restaurants New Zealand, which operates 152 restaurants and supports about 9,000 employees nationwide, needed a simple, reliable way to manage HR processes and ensure consistent, compliant practice across franchisees and restaurant managers. The HR team faced challenges keeping procedures up to date, easy to use for staff, and aligned with changing legislation.

They adopted Promapp’s cloud-based process management to provide drill-down processes, linked documents and forms, and live updates. The result was easier search and navigation, aligned documents at each process stage, reduced reliance on the HR team, increased manager confidence and consistency across locations — with the platform now being extended into other HR functions.

McDonald’s New Zealand

Josephine Knowles

HR Consultant