Case Study: MBIE NZ Companies Office achieves ISO 9001 compliance, time and cost savings with Nintex Promapp

MBIE maintains ISO 9001 and ensures reliable data with Nintex Promapp

MBIE NZ Companies Office, a central government agency handling 400 calls and 4,000 transactions daily and maintaining 22 registers, needed to uphold ISO 9001 quality across complex, changing processes. Manually documenting processes and tracking every change was time-consuming and error-prone, and a small team struggled to keep information accurate and up to date.

By adopting Nintex Promapp the office automated process documentation, version control and access permissions, and enabled teams to maintain their own processes. The result: faster, more transparent updates, easier ISO compliance and training, and reduced overhead—whose quality assurance function went from five staff to two—saving time and money while improving accuracy.

MBIE NZ Companies Office

Anita Savelio

Quality Assurance Team Leader