Case Study: Long Term Care Group (LTCG) achieves up to 70% improvement in claims processing and $300K annual savings with Nintex Full-Cycle Automation

LTCG improves claims processing with Nintex’s full-cycle automation

Long Term Care Group (LTCG) is a leading business process outsourcing provider for long‑term care insurance, managing about 1.4 million policies and serving more than 50 national carriers. LTCG’s billing and claims operations were slowed by paper‑based, hand‑written documents and manual, repetitive work and needed a solution that would integrate with its proprietary systems and scale across departments.

LTCG deployed Nintex’s full‑cycle automation suite and Process Discovery to map and prioritize automation opportunities; in under two weeks the tool recorded 593,000 actions, identified 83 unique processes and enabled seven to be automated immediately. The initiative delivered up to a 70% improvement in process proficiency, virtually eliminated human error, saved approximately $300,000 per year, and freed agents to focus on delivering better customer service.

LTCG

Justin Kruse

Operations Consultant