Case Study: Liverpool City Council achieves streamlined processes and $60,000 annual savings with Nintex Promapp

Liverpool City Council streamlines and documents internal processes with Nintex

Liverpool City Council, an expanding local government in New South Wales preparing for major growth tied to the new Western Sydney International Airport, faced rising demand and hundreds of internal processes that were inefficient, inconsistently documented and often held in staff members’ heads. This created operational risk and made it difficult to scale services across departments and locations.

To address this, the council implemented Nintex Promapp and created a cross‑functional improvement team to assess 563 critical processes, fully reviewing and mapping over 300 to date. The platform’s dashboards, risk register and on‑demand training streamlined workflows, reduced errors and downtime, improved audit and customer outcomes, and delivered roughly $60,000 in annual time and process‑review savings.

Liverpool City Council

Peta Kinnane

Acting Audit and Risk Coordinator