Case Study: Lands’ End achieves faster, more accurate custom orders and 120% ROI with Nintex

Lands’ End learns to thrive in the “new world of work”

Lands’ End, a retailer known for quality casual and corporate logoed apparel, faced a slow, manual custom-order process that relied on emails and phone calls to coordinate customers and international vendors. That approach took six to eight weeks, produced frequent errors and rework, and increased costs and delays—prompting the company to seek a faster, more reliable way to handle special orders.

Working with Boost Strategy Partners, Lands’ End automated its end‑to‑end custom-order workflow using Nintex Forms and Workflows on SharePoint and Nintex Workflow Cloud. The solution routes customer sizing forms to vendors, timestamps each step for monitoring, and feeds analytics to improve vendor performance. Results include a 76% reduction in workflow steps (to 25), special‑order accuracy rising from 50% to 95%, a one‑week reduction in delivery time, a 120% ROI, elimination of much manual work, and enterprise rollout of 80+ Nintex solutions.

Lands’ End

Zach Munns

Senior Project Manager