Case Study: Kuwait International Bank achieves 80% faster loan handling and 4X faster workflow development with Nintex

Kuwait International Bank deposits annual savings with workflow

Kuwait International Bank, a commercial bank in Kuwait, was building workflows manually in SharePoint and needed a faster, more scalable way to support increasingly complex processes across departments from customer service to IT. The manual approach slowed response times and limited the bank’s ability to improve customer and employee experiences at scale.

The bank deployed Nintex Workflow and Nintex Forms across the organization to automate about 150 processes (and is preparing to add Nintex RPA), integrating internal services with omnichannel customer support. The result: significant annual productivity gains — credit card decisions cut from three days to one hour, loan-handling time reduced by 80% (two weeks to two days), software development lifecycle shortened from 15 to 4 days, and workflow creation accelerated 4× — boosting customer satisfaction and operational agility.

Kuwait International Bank

Mohammed Alatari

Senior Manager, Application Development and Support