Case Study: Insurance Fraud Bureau of Massachusetts achieves 80% reduction in document handling time with Nintex

Insurance Fraud Bureau reduces document handling time by 80%

The Insurance Fraud Bureau of Massachusetts, which investigates roughly 4,000 potential fraud cases a year for insurer clients, struggled with a paper‑intensive process: case files were bundled into cardboard boxes, often causing up to week‑long delays, risking lost documents, limiting team visibility, and creating storage and copying cost pressures after document retention was extended to three years.

IFB implemented Nintex Workflow 2013 alongside KnowledgeLake Imaging, Capture and Connect to scan, tag and centralize documents, automate routing, notifications, permissions and SQL queries, and integrate with existing line‑of‑business apps without custom code. The change cut electronic document handling time by 80%, reduced routing from up to a week to several hours, saved about $5,000 a year in copying/printing, eliminated extra paper storage needs, and improved collaboration and document visibility.

Insurance Fraud Bureau

Ira Dobrow

IT Development Manager