Case Study: Wales & West Housing saves thousands of hours and streamlines mobile data collection with Nintex K2 Cloud

Improving data collection to save thousands of hours per year

Wales & West Housing is a not-for-profit social housing charity serving more than 22,000 people. Faced with unconnected legacy systems and growing administrative overhead, the organization struggled to collect, share and access reliable data—especially for mobile staff—leading to wasted time and duplicated effort.

Wales & West implemented Nintex K2 Cloud and SmartForms to build more than six automated processes (mobile access to repair histories, ad hoc job reporting, grants applications, health & safety inspection workflows, etc.). The solution lets field staff complete tasks in seconds, removes duplicate data entry, triggers automated alerts and job orders, reduces errors, improves record accuracy and delivers significant time and cost savings while improving tenant safety.

Wales & West Housing

Gareth Abramczyk

SharePoint Administrator