Case Study: First Mid-Illinois Bank & Trust achieves dramatic time savings and $10K in recovered fees with Nintex Foxtrot RPA

Illinois bank improves productivity with quicker and more accurate data processes

First Mid‑Illinois Bank & Trust is a $1.5 billion community bank with 37 Illinois locations and more than 400 employees that was losing productivity to repetitive, data‑heavy processes. Routine work—like changing product codes, updating overdraft protection status (about 500 accounts, 32 employee‑hours monthly) and manually applying a new $1 dormancy fee across 5,000+ accounts—consumed staff time and risked errors, making it difficult to focus on customer service and higher‑value projects.

The bank deployed Nintex Foxtrot RPA to automate mouse‑and‑keyboard tasks through the presentation layer, preserving existing security and business rules. The RPA cut the overdraft update from ~32 employee‑hours to about an hour, applied dormancy fees in hours (generating over $10,000 in two months), and now handles large product‑conversion jobs quickly, consistently and with greater accuracy.

First Mid-Illinois Bank & Trust

Rhonda Rawlings

Vice President