Case Study: Hillphoenix achieves 20% fewer defects and 17% fewer warranty claims with Nintex digital inspection solution

Hillphoenix transforms inspection process with Nintex Forms and Workflow

Hillphoenix, a Dover Food Retail brand and leading manufacturer of commercial refrigerated display cases, relied on a manual, paper‑based line inspection process performed from memory. That approach produced inconsistent inspections, non‑standard defect terminology, heavy Excel tracking, delayed reporting and increased errors and inspection time—jeopardizing first pass yield and continuous improvement efforts.

Using Nintex Workflow and Forms for Office 365, Nintex Mobile and Nintex DocGen, Hillphoenix deployed a mobile inspection app that enforces a standardized checklist, captures photos and attachments, and stores records in SharePoint for real‑time reporting and automated rework workflows. The paper process was eliminated—Hillphoenix ran 3,000 digitized inspections in August alone—and realized a 20% reduction in defects per unit, a 17% drop in manufacturing‑related warranty claims, and improved inspection accuracy and timeliness.

Hillphoenix

Justin Parker

Quality Manager