Case Study: Grange Insurance achieves 50% faster agent onboarding with Nintex AssureSign

Grange Insurance Cuts Agent Onboarding in Half With eSignature

Grange Insurance, a Columbus, Ohio–based insurer serving customers across 13 states, faced a slow agent onboarding process that relied on mailing and faxing paper forms. Manual follow-ups and transfers stretched onboarding to about a month, creating delays for agents and customers who expected faster, more convenient service.

By integrating Nintex AssureSign with its document management systems, Grange digitized signatures and delivery tracking, enabling agents to send applications from smartphones, tablets, or desktops and send automated reminders when needed. The change halved agent onboarding time, with roughly 90% of onboarding packets completed in 2–3 days, over 50% of life applications handled electronically, and improved visibility into document status—eliminating manual follow-up and reducing time and cost.

Grange Insurance