Case Study: Quaker Houghton achieves faster, better customer service with Nintex automated workflows

Global Manufacturer Enhances Customer Experience with Automated Workflow

Quaker Houghton, a global leader in industrial process fluids, struggled with an inefficient, email-driven process for routing customer samples to its nearly 20 labs worldwide. Sales and service reps often didn’t know which lab to send samples to, and lab managers spent extra time tracking, approving and organizing requests and data.

The company deployed Nintex Forms and Nintex Workflow to automate lab requests, identify the correct lab, assign tasks, route approvals, archive reports in SharePoint and deliver dashboard analytics. The solution allowed reps to submit requests immediately in front of customers, eliminated email back-and-forth, saved about 200 administrative hours in EMEA over 12 months, empowered end users to manage workflows, and has been rolled out globally to hundreds of staff for faster, data-driven customer service.

Quaker Houghton

Teresa Fisher

SharePoint Architect