Case Study: Firehouse Subs achieves faster, FTC-compliant, cost-saving franchise signings with Nintex AssureSign

Firehouse Subs Dramatically Improves Processes With eSignature

Firehouse Subs, a fast-casual restaurant chain built on a franchise model, faced a costly, error-prone paper signing process for franchise, deposit and application agreements. Manual printing, tabbing and shipping created long lead times and risked noncompliance with the FTC’s required disclosure period, requiring extensive follow-up and labor.

By implementing Nintex AssureSign eSignature with workflow templates, Send To AssureSign and delayed signing, Firehouse Subs digitized and automated the entire authorization flow. The solution enforces the FTC disclosure period, routes documents through internal signers, eliminates shipping and packaging costs and reduces errors — saving time and labor on hundreds of agreements (158 franchise/area development agreements in 2014) and enabling plans to send agreements internationally.

Firehouse Subs

Shelly Walsh

Franchise Account Manager