Case Study: Extraco Banks achieves faster remote deposit approvals and saves 1,200 hours a year with Nintex RPA

Extraco Banks invests in customer experience with Nintex RPA

Extraco Banks, a community bank in central Texas with more than $1.5 billion in assets, faced slow, manual remote deposit capture (RDC) approvals that were handled by call center staff only twice a day. The process took 5–7 minutes per request, caused long customer wait times and extra call volume, and tied up staff who could be doing higher‑value work.

Using Nintex RPA, Extraco automated RDC approvals with an hourly bot that reviews and processes requests in 3–5 minutes; the solution was built in 12 hours. The automation halved approval time, saved about 1,200 staff hours a year, absorbed a surge in demand during COVID-19 without added headcount, and freed call center employees to focus on more valuable customer service.

Extraco Banks

Cal Stevens

Vice President and Business Process Improvement Manager