Case Study: Eagle River Water & Sanitation District achieves 80% reduction in paper forms with Nintex

Eagle River Water & Sanitation District ends Paper Chase with Nintex

Eagle River Water & Sanitation District, a government utility based in Vail, Colorado serving roughly 10,000 customers across multiple metropolitan districts, faced operational strain from paper-based lab processes. A four-person lab team relied on manual data entry, hand-written forms and an offsite archive 18 miles away, causing delays, errors and quality-assurance risks that required a fast, practical fix.

Working with partner ECS Team, the District implemented Nintex Workflow and Nintex Forms to automate processes and modernize forms. The solution dramatically reduced the paper burden (80% fewer paper forms), increased workflow creation speed by 89%, made workflows easy to repurpose and enabled rapid retrieval of archived data—freeing staff time and improving accuracy.

Eagle River Water & Sanitation District

Ed Trainer

IT manager