Case Study: Reliance Jio achieves operational excellence and massive automation with Nintex (K2 Software)

Delivering operational excellence for India’s top telco

Reliance Jio, part of Reliance Industries, operates a national LTE network across all 22 telecom circles in India and transformed processes for 20,000 employees. To support a massive broadband expansion — including the installation of 500,000+ km of fiber optic cable — the company needed a scalable workflow automation platform to improve operational efficiency, time-to-market and regulatory compliance.

Reliance Jio implemented K2 Software to simplify and automate workflows, handling 50,000 transactions daily, achieving 99% accuracy in vendor billing for the national fiber rollout, and saving the business the equivalent of 4,500 working days per year in retail field operations. The automation delivered measurable operational excellence and faster, more compliant service delivery.

Reliance Jio

Ashish Jadhav

Vice President & Technology Leader