Case Study: County Court of Victoria achieves 88% reduction in audit time and 90% faster court order processing with Nintex K2 Five

County Court of Victoria revitalizes the future of public service with process automation

The County Court of Victoria, which hears about 12,000 criminal and civil cases a year for Victoria’s 6.4 million residents, struggled with overwhelming paperwork and a legacy case-management system that didn’t cover many processes. Staff faced slow, manual workflows—hundreds of pieces of correspondence printed and routed by hand—and a painful, fragmented audit process that required pulling files from multiple locations.

Working with i2 Management, the Court implemented Nintex K2 Five to digitize forms, automate workflows (including directions correspondence and audits), and integrate with its iManage system. The solution delivered dramatic efficiencies: audits dropped from multi-person, three-day efforts to one person in about four hours (an 88% decrease in audit time), court orders are processed up to 90% faster, version control and routing improved, and data captured via SmartForms supports better scheduling, reporting and service to the public.

County Court of Victoria

Grace Ong

Project Manager - Digitial Transformation