Case Study: Chaucer Syndicates achieves 99% on-time delivery of business-critical risk reports with Nintex K2 Five

Consistent on-time Delivery of Business-critical Reports

Chaucer Syndicates is a London-based specialty insurer that produces location-based risk analysis models used by underwriters and claims teams worldwide. Its five-person Exposure Management Services team handles over 1,000 requests a year from 20 underwriters across multiple time zones, but the process was managed ad hoc through emails, calls and spreadsheets, leaving underwriters without visibility and analysts struggling to meet deadlines.

Chaucer selected Nintex K2 Five after a competitive shortlist and worked iteratively with consultants to build a centralized automated workflow. The new portal gives instant request visibility, built-in reporting for resource planning, and better prioritization—saving more than 600 employee hours annually and increasing on-time report delivery from about 90% to 99%.

Chaucer Syndicates

Mark Cooper

Head of Exposure Management Services